Privacy Policy

We are responsible for personal information in our possession or under our control, including personal information that we transfer to service providers acting on our behalf.

This Privacy Policy applies to personal information collected in connection with the Services, including information collected through this website, through online forms and communication tools, by email or telephone, or in person where the interaction relates to the Services.

Privacy Officer: We have designated an individual or team responsible for overseeing our compliance with this Privacy Policy (the "Privacy Officer").

Contact: You can contact the Privacy Officer using the contact details provided on this website (for example, on the "Contact" or similar page).

A. Personal Information You Choose to Provide

• Contact and Account Details: Such as your name, email address, telephone number, mailing or billing address, and any login or account information you create.
• Service-Related Information: Information related to your use of our Services, which may include appointment details, communication preferences, information you provide in forms, questionnaires, feedback, or other materials you choose to share with us. Depending on the nature of the Services, this may include sensitive information (for example, information relating to health, well‑being, or accessibility needs) that you voluntarily provide.
• Correspondence and Feedback: Information contained in communications with us, such as emails, support requests, survey responses, or other interactions.

B. Technical and Usage Data Collected Automatically

• Log and Usage Data: Such as your IP address, browser type and version, operating system, device identifiers, pages or content viewed, dates and times of access, and the website from which you arrived.
• Cookies and Similar Technologies: We may use cookies, pixels, and similar technologies to remember your preferences, maintain session integrity, and better understand how the Services are used. You can usually modify your browser settings to refuse cookies or to alert you when cookies are being sent; however, some parts of the Services may not function properly if you do so.

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.

How You Provide Consent: Your consent may be express (for example, where you tick a box or sign a form) or implied (for example, where you provide personal information for an obvious purpose). By using the Services, creating an account, submitting a form, or otherwise providing personal information to us, you consent to our handling of that information in accordance with this Privacy Policy.

Withdrawal of Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details provided on this website. If you withdraw consent, we may no longer be able to provide you with some or all of the Services.

We do not sell your personal information. We may share personal information with third parties only as reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

A. Service Providers (Data Processors)

• We may engage trusted third‑party companies and individuals to provide services on our behalf, such as website hosting, data storage, IT support, email delivery, online forms, scheduling or communication tools, analytics, and payment processing (where applicable).
• These service providers are permitted to access personal information only to perform tasks on our behalf and are required to protect personal information through appropriate contractual and security measures.
• Some of these service providers may be located outside your jurisdiction. As a result, personal information may be subject to the laws of those other jurisdictions.

B. Google Services

• Parts of the Services may use Google services, such as Google reCAPTCHA, Google Maps, Google Fonts, or other Google APIs, to help us provide security, functionality, and an improved user experience.
• Google reCAPTCHA may be used to protect forms and other interactive features from spam and abuse. The service collects certain information (such as device and usage data) for the purpose of distinguishing human users from automated access and for maintaining the security and integrity of the Services.
• When Google services are used, Google may collect and process information in accordance with its own policies. By using the portions of the Services, you acknowledge that your use is also subject to Google's applicable terms and policies, including its privacy policy and terms of service, which are available on Google's websites.

C. Other Disclosures

• To comply with applicable laws, regulations, or legal processes, or to respond to valid requests from public authorities.
• To protect the rights, property, or safety of us, our users, or others, including in connection with fraud prevention or security incidents.
• In connection with a business transaction, such as a merger, reorganisation, or transfer of some or all of our assets, in which case we will take reasonable steps to ensure that the receiving organisation agrees to protect personal information in a manner that is consistent with this Privacy Policy.
• With your consent or at your direction, including where you ask us to share information with another individual or organisation involved in your care or support.

We implement reasonable physical, organisational, and technical measures designed to protect personal information against loss or theft, and against unauthorised access, disclosure, copying, use, or modification. The level of protection is appropriate to the sensitivity of the information.

• Access Controls: Personal information is accessible only to personnel and service providers who need it for the purposes described in this Privacy Policy.
• Technical Security: We use appropriate technical safeguards, which may include network protections, encryption, secure configurations, and regular monitoring of our systems.
• Organisational Measures: We maintain internal policies and practices intended to promote the responsible handling of personal information.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, regulatory, or reporting obligations, after which it is securely destroyed, anonymised, or archived.

Depending on the laws that apply where you live, you may have certain rights in relation to your personal information. These may include the right to:

• request access to the personal information we hold;
• request correction or updating of inaccurate or incomplete personal information;
• request deletion of personal information, subject to legal and contractual limitations;
• object to or request restriction of certain processing activities;
• request a copy of certain personal information in a structured, commonly used, and machine‑readable format, when technically feasible; and
• lodge a complaint with a supervisory authority where applicable.

To exercise any of these rights, please contact us using the details provided on this website. We may need to verify your identity before responding to your request, and we will respond within a reasonable time and in accordance with applicable law.

We are committed to being transparent about our privacy practices. The most current version of this Privacy Policy will always be available on this website.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make material changes, we will take reasonable steps to notify you, which may include posting a notice on this website or, where appropriate, contacting you using the details associated with your account.

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of personal information, please contact us using the contact information provided on this website. We will review your inquiry and respond within a reasonable time.